Privacy Policy

Data Controller

Jason Collyer - Managing Director


Collected Personal Data 

We are committed to complying with privacy and data protection laws in all the countries in which we operate, to the extent that such laws are applicable to us.

We may operate a number of different websites and Apps (web/cloud and mobile).

If you are accessing our Site and/or Services from a location outside of the UK or the European Economic Area (the “EEA”), please refer to the section “Additional information for international users (outside of the UK or EEA)” at the end of this policy for important additional information.

Purpose of collecting data

This Privacy Policy aims to give you information on how we collect and use your personal data. To process your data in the UK or EEA we must have a lawful basis to do so. Our legal basis for collecting and using your information [described below] will depend on the personal information concerned and the specific context in which we collect it. We will process your personal data where:

  • You have given consent to the processing of your personal data for one or more specific purposes;
  • it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • it is necessary for compliance with a legal obligation to which we are subject
  • it is necessary in order to protect your vital interests;
  • it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • it is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.

If you are accessing our Site and Services from a location outside of the UK or EEA, we will also comply with any applicable authorisations and requirements for processing your personal data under your local privacy and data protection laws (to the extent that they apply to us).

If you are a resident of the UK or EEA, you have the following data protection rights:

Withdraw Consent – Where we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time.

Right to be Informed – You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

Right of Access – You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. We will have 30 days to respond to you once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request if you are in the UK or EEA can be found in our data protection policy.

Right of Erasure – You have the right to be forgotten (i.e. to have your personally identifiable data deleted). However, we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you. In some cases, we may recommend that we supress you from future communications, rather than data deletion, particularly if you have purchased an item from our e-commerce shop which comes with a warranty. Our Customer Services Team will be happy to advise you.

Right of Rectification – If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us.

Right to Restrict Processing – In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.

Right to Data Portability – Where we are processing your personal data under your consent, the law allows you to request data portability from us to another service provider. This right is largely seen as a way for people to transfer their personal data from one service provider to another. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to Object – You have an absolute right to stop the processing of your personal data for direct marketing purposes, simply contact us and we are happy to assist.

Right to object to automated decisions – In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. This right is more applicable to mortgage or finance situations. We do not undertake complex computerised decision making that produce legal effects.

Cookies - Where we may use cookies to distinguish you from other users of our Sites and Services. This helps us to provide you with a good experience when you use our Sites and Services and also allows us to improve them. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them, see our cookies policy.


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. The new terms may be displayed on-screen and you may be required to confirm they have been read and understood to continue your use of any Services or Apps.

It is your responsibility to check this Privacy Policy periodically for changes, and to keep your email address with us current.

Your continued use of our Sites and/or Services following notification of any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any aspect of the updated Privacy Policy, you must immediately cease all use of our Sites and/or Services.




J Collyer Services Limited (JCS Heating Services) Registered address: Richmond House, Walkern Road, Stevenage, Herts, SG1 3QP. Registered in England and Wales, Company No. 07388006

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